Privacy Policy

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our websi­te. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator‘s contact details can be found in the website‘s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the pur­pose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

Opferanode24.de GmbH
Dieselstr. 26
D-42579 Heiligenhaus
Phone: +49 (2056) 58 01 480
E-Mail: info@opferanode24.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automa­tically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confi­dential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted con­nection in your browser‘s address line when it changes from „http://“ to „https://“ and the lock icon is displayed in your browser‘s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been pro­cessed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.

Boris Nicolaj Willm

Resilien[i]T GmbH
Monschauer Straße 12
42579 Heiligenhaus

Phone: +49 (0) 211 566650 08
E-Mail: dsb.opfernaode24@resilienit.de

4. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called „session cookies.“ They are automatically deleted after your visit. Other cookies remain in your device‘s memory until you delete them. These cookies make it possible to recog­nize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically ac­cept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website ope­rator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of techni­cal errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in „server log files“. These are:

Browser type and browser version

Operating system used

Referrer URL

Host name of the accessing computer

Time of the server request

IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this infor­mation without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

5. Analytics and advertising

Google Tag Manager

We use the service called Google Tag Manager from Google. “Google” is a group of companies and consists of Google Ireland Ltd (provider of the service), Gordon House, Barrow Street, Dublin 4, Ireland as well as Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and other affiliated companies of Google LLC. The Google Tag Manager is an auxiliary service and only processes personal data itself for technically necessary purposes. The Google Tag Manager takes care of loading other components, which in turn may collect data. The Google Tag Manager does not access this data.

For more information on the Google Tag Manager, please see Google’s privacy policy: https://policies.google.com/privacy?hl=de&gl=de.

Please note that American authorities, such as intelligence agencies, could potentially gain access to personal data that is inevitably exchanged with Google due to the Internet Protocol (TCP) when this service is integrated, due to American laws such as the Cloud Act.

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called „cookies“. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate inte­rest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to trans­mission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website ac­tivity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out coo­kie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google‘s privacy policy: https://sup­port.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics‘ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based adverti­sing from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section „Refusal of data collection“.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphi­theater Parkway, Mountain View, CA 94043, United States („Google“).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your com­puter. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically ac­cept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

6. Plugins and tools

Google Site Kit Privacy Policy

We have integrated the WordPress plugin Google Site Kit of the American company Google Inc. into our website. For the European area, the company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. With Google Site Kit, we can quickly and easily view statistics that come from various Google products such as Google Analytics directly in our WordPress dashboard. The tool or the tools integrated in Google Site Kit also collect personal data from you, among other things. In this privacy policy, we explain why we use Google Site Kit, how long and where data is stored and which other privacy texts are relevant for you in this context.

What is Google Site Kit?

Google Site Kit is a plugin for the WordPress content management system. With this plugin, we can view important statistics for website analysis directly in our dashboard. These are statistics that are collected by other Google products. First and foremost, Google Analytics. In addition to Google Analytics, the services Google Search Console, Page Speed Insight, Google AdSense, Google Optimize and Google Tag Manager can also be linked to Google Site Kit.

Why do we use Google Site Kit on our website?

As a service provider, it is our job to give you the best possible experience on our website. We want you to feel comfortable on our website and find exactly what you are looking for quickly and easily. Statistical evaluations help us to get to know you better and to adapt our offer to your wishes and interests. We use various Google tools for these evaluations. Site Kit makes our work much easier in this respect because we can view and analyse the statistics of the Google products right in the dashboard. We no longer have to register for the respective tool. Site Kit thus always provides a good overview of the most important analysis data.

What data does the “Google Site Kit” plugin store?

If you have actively agreed to tracking tools in the cookie notice (also called script or banner), Google products such as Google Analytics will set cookies and send data about you, such as your user behaviour, to Google, where it will be stored and processed. This also includes personal data such as your IP address.

For more detailed information on the individual services, we have separate text sections in this privacy policy. For example, take a look at our privacy policy on Google Analytics. Here we go into great detail about the data collected. You will learn how long Google Analytics stores, manages and processes data, which cookies can be used and how you can prevent data storage. We also have our own data protection statements with comprehensive information for other Google services such as Google Tag Manager or Google AdSense.

In the following, we show you exemplary Google Analytics cookies that can be set in your browser, provided that you have agreed in principle to data processing by Google. Please note that these cookies are only a selection:

Name: _ga
Wert:2.1326744211.152311280276-2
Purpose: By default, analytics.js uses the cookie _ga to store the user ID. Basically, it is used to distinguish website visitors.
Expiry date: after 2 years

Name: _gid
Wert:2.1687193234.152311280276-7
Purpose: This cookie is also used to distinguish website visitors.
Expiry date: after 24 hours

Name: _gat_gtag_UA_<property-id>
Value: 1
Purpose: This cookie is used to lower the request rate.
Expiry date: after 1 minute

How long is the data stored by Google ?

Google stores collected data on its own Google servers, which are distributed worldwide. Most servers are located in the United States and therefore it is easily possible that your data is also stored there. At https://www.google.com/about/datacenters/inside/locations/?hl=de you can see exactly where the company provides servers.

Data collected by Google Analytics is kept for a standard 26 months. After that, your user data is deleted. The retention period applies to all data linked to cookies, user recognition and advertising IDs.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

When you call up a page of our website that contains a social plugin, your browser makes a direct connection with Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google‘s privacy policy at https://www.google.com/policies/privacy/.

Backup and data protection by BackWPup

According to Art. 32 para. 1 lit. b) DSGVO, we as website operators are obliged to ensure an appropriate security standard. Since, among other things, availability is also a major issue in defining appropriate security standards, WordPress instances require a functioning backup. This website uses the automatic backup function of the “BackWPup” plugin running in the background. It is used to ensure a quick restore of selected data and notifies in case of backup problems. “BackWPup” only creates a backup of our website, which is stored locally and then deleted. No personal data is transferred to “BackWPup” in this respect.

Advanced Order Export For WooCommerce

The Advanced Order Export For WooCommerce plugin is used on this website to allow administrators to export orders from the WooCommerce shop. The plugin may process personal data such as name, address, email address and order information to create order lists and export files.

We only use this data in connection with the use of the plugin and to create order lists and export files.

Flexible Shipping

The Flexible Shipping plugin is used on this website to manage and customise shipping costs and options. The plugin may collect and store personal data such as name, address and contact details.

We only use this data in connection with the use of the plugin and to process orders.

Germanized for WooCommerce Pro

The Germanized for WooCommerce Pro plugin is used on this website to ensure that our website and products comply with German data protection and consumer protection laws. The plugin may collect and store personal data such as name, address, email address and payment information.

We only use this data in connection with the use of the plugin and to process orders. We only disclose personal data to third parties if this is necessary to fulfil our contractual or legal obligations, for example to shipping companies or payment providers to process and send orders.

Asset CleanUp Pro: Page Speed Booster

This plugin is used on our website to improve the loading time and optimise the website speed. The plugin may collect and store personal data such as IP address and browser type.

This data is only used in connection with the use of the plugin and to optimise website performance.

Multi-Step Checkout Pro for WooCommerce

We use the plugin Multi-Step Checkout Pro for WooCommerce to provide you with an optimised shopping experience. When using the plugin, some personal data is collected and processed.

When using the plugin Multi-Step Checkout Pro for WooCommerce, the following personal data is collected and processed:

  • Name and address
  • E-mail address
  • Telephone number
  • Payment information

This data is collected and processed exclusively for the purpose of order processing. The data will not be passed on to third parties and will only be stored for as long as is necessary to process the order. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. These include the use of firewalls, encryption of data transmissions and the use of secure servers. If you have any questions or concerns regarding the processing of your personal data by the plugin “Multi-Step Checkout Pro for WooCommerce”, please contact our staff.

Sequential Order Numbers for WooCommerce

We use the Sequential Order Numbers for WooCommerce plugin to number orders in our online shop. The plugin ensures that each order receives a unique order number. When using the plugin, some personal data is collected and processed.

When using the Sequential Order Numbers for WooCommerce plugin, the following personal data is collected and processed:

  • Name and address of the customer
  • Customer’s email address
  • Billing and shipping information of the customer
  • Payment information

This data is collected and processed solely for the purpose of order processing and invoicing. The data will not be passed on to third parties and will only be stored for as long as is necessary for the processing of the order and invoicing.

Yoast SEO

We use the plugin Yoast SEO to optimise our website for search engines and to ensure that our content can be found more easily. When using the plugin, some personal data is collected and processed.

The plugin Yoast SEO collects and processes the following personal data:

  • IP address of the user
  • Browser information
  • Date and time of access
  • Pages accessed
  • Time spent on the website
  • Search terms that led to the website

This data is used exclusively for the purpose of search engine optimisation and is not passed on to third parties. We use the data to improve our content and to ensure that our website is more accessible to users.

Spam protection with CleanTalk

This site uses the CleanTalk plugin from CleanTalk Inc, 711 S Carson street, suite 4, Carson city, NV, 89701 USA to protect against Internet attacks. Cleantalk is used exclusively as a malware scanner, anti-spam filter for IP networks, and protection for contact and registration forms. Please note that your IP address will be sent to the cloud for verification. If you do not wish this, you will not be able to visit our online presence.

You can follow the link (https://cleantalk.org/help/cleantalk-gdrp-compliance) to see who and what data is stored and processed. Example: If you submit the contact form, this website will store your personal data such as your IP address, your e-mail address, your personal message in the form of text and all other website form fields. For security reasons and to protect this website from spam, your data will be processed in the CleanTalk Cloud Service and stored in log files for 7 days. After this period they will be completely deleted. CleanTalk may use information about the spam activity of IP / email addresses to provide appropriate anti-spam protection to all websites connected to its service. It is only the IP / email address that are used for sending.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Park­way, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. This informs Google that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.

If your browser does not support web fonts, a standard font from your computer will be used.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.

7. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the re­quested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the „unsubscribe“ link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

8. Payment service providers

PayPal

Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.

If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Klarna

Our website accepts payments via Klarna. This service is provided by Klarna AB, Sveavägen 46, 111 34 Stock­holm, Sweden.

Klarna offers various payment options (e.g. installment payments). If you opt to pay using Klarna, Klarna will collect various pieces of personal data from you. Further information can be found in the Klarna privacy policy: https://www.klarna.com/de/datenschutz/.

Klarna uses cookies to optimize the use of Klarna checkout solution. Optimizing the checkout solution provides a legitimate interest within the meaning of Art. 6 (1) (f) DSGVO. Cookies are small text files that are stored on your device and do no harm. They remain on your device until you delete them. For further information on how Klarna uses cookies, go to the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

Data is transmitted to Klarna based on Art. 6 (1)(a) (Consent) and Art. 6 (1)(b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the pro­cessing of data previously collected.

Instant bank transfer

Our website accepts payments via Sofortüberweisung. The provider of this service is Sofort GmbH, Theresien­höhe 12, 80339 Munich, Germany.

Sofortüberweisung provides us with real-time payment confirmations, allowing us to begin fulfilling our end of our contract right away.

If you opt to pay using Sofortüberweisung, you will be submitting a PIN and a valid TAN to Sofort GmbH so that it can access your online banking account. Sofort GmbH will automatically check your account balance and perform the transfer to our account using the TAN you supply. It then sends an immediate transaction confir­mation. After logging in, your income, the overdraft protection, and the availability of other accounts and their balances will be checked.

In addition to the PIN and TAN, the payment details you provide as well as personal information will be sent to Sofort GmbH. This personal information includes your name, address, telephone numbers, email address, IP address, and any other data required to process your payment. This data must be transferred to identify you securely and to prevent fraud.

Data is transmitted to Sofort GmbH based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Please refer to the payment with Sofortüberweisung links below: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

Stripe

We offer the option of processing the payment transaction via the payment service provider Stripe, ℅ Legal Process, 510,Townsend St., San Francisco, CA 94103 (Stripe). This is in line with our legitimate interest in offering an efficient and secure payment method (Art. 6 para. 1 lit. f DSGVO). In this context, we share the following data with Stripe to the extent necessary for the performance of the contract (Art. 6 para. 1 lit b. DSGVO).

  • Name of the cardholder
  • E-mail address
  • Customer number
  • Order number
  • Bank details
  • Credit card details
  • Period of validity of the credit card
  • Credit card verification number (CVC)
  • Date and time of transaction
  • Transaction amount
  • Name of the provider
  • Place

The processing of the data provided under this section is not required by law or contract. We cannot process a payment via Stripe without you submitting your personal data. [You have the option to choose a different payment method].

Stripe has a dual role as controller and processor in data processing activities. As a controller, Stripe uses your submitted data to comply with regulatory obligations. This corresponds to Stripe’s legitimate interest (pursuant to Art. 6 para. 1 lit. f DSGVO) and serves the performance of the contract (pursuant to Art. 6 para. 1 lit. b DSGVO). We have no influence on this process.

Stripe acts as a processor in order to be able to complete transactions within the payment networks. Within the scope of the order processing relationship, Stripe acts exclusively according to our instructions and has been contractually obligated within the meaning of Art. 28 DSGVO to comply with the provisions of data protection law.

Stripe has implemented compliance measures for international data transfers. These apply to all global activities where Stripe processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs).

For more information on opting out and opting out of Stripe, please visit: https://stripe.com/privacy-center/legal.

If you select this payment method, your data will be stored by us until the payment processing is completed. This includes the period required for processing refunds, claims management and fraud prevention.

9. internal and external communication

Microsoft Teams

We use Microsoft Teams for our online meetings and appointment discussions. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. When using the tool, some personal data is collected and processed.

Microsoft Teams collects and processes the following personal data:

  • Name and email address of participants
  • Audio and video recordings of meetings
  • Chat histories
  • Shared files

For details on data processing, please see the Microsoft Teams privacy policy: https://privacy.microsoft.com/de-de/privacystatement. We use Microsoft Teams to ensure that our clients and we work together effectively and to improve our services.

Procall

We use ProCall software to answer calls and make external calls. The provider is ESTOS GmbH, Piusallee 14, 48147 Münster, Germany. When using the software, some personal data is collected and processed.

ProCall collects and processes the following personal data:

  • Name and telephone number of the caller
  • Date and time of the call
  • Duration of the call

The data is used exclusively for the purpose of answering and forwarding calls and for making telephone calls. The data is not passed on to third parties and is only stored for as long as is necessary for this purpose.